EvoCrea.
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Retail
We built a fully custom CRM that automated lead tracking, customer follow-ups, and sales pipelines for a 12-branch retail chain — tripling their deal closure rate.
01
The client managed relationships across 12 branches using spreadsheets and WhatsApp. Leads were lost, follow-ups forgotten, and no manager had visibility into the full pipeline. Sales teams were reactive instead of proactive, costing them deals daily.
02
We designed and built a custom CRM platform tailored to their retail operations. The system included automated lead scoring, scheduled follow-up triggers, a unified dashboard across all branches, sales performance analytics, and WhatsApp/email integration for seamless communication.
03
Deal closure rate increased by 280% within 6 months of launch
Automated 94% of all routine customer follow-ups
Sales managers gained real-time visibility across all 12 branches
Average deal cycle reduced from 18 days to 6 days
Team adopted the system within 2 weeks — zero training resistance